e-mail alias - Terms & Conditions

As at 15th January 2007

1. Description of e-mail alias Service agrees to provide to the Subscriber an e-mail alias which shall be directed to an e-mail account of the Subscriber's choice for an agreed set-up fee for one year.

We will not provide an e-mail account or access to the internet to the Subscriber in this Service.

2. Restrictions on e-mail alias naming

The restrictions on the format of e-mail aliases are as follows:-

  1. The maximum username length is 25 characters;
  2. The only characters allowed are lower case letters (a-z), digits (0-9), the hyphen (-) and the dot (.);
  3. Named person addresses should take the form -     e.g.

    Other usernames may be accepted but at our discretion;

  4. Business / service usernames will be accepted but be charged at the higher rate.

    e.g. Business :

    e.g. Service :

  5. No offensive language or swear words are allowed to form part of the address;

3. Acceptance of applications

  1. Applications for e-mail aliases will only be accepted from the holders of the e-mail account destinations specified.
  2. E-mail aliases are offered on a first-come first-served basis.
  3. Applications for aliases identical to existing e-mail addresses, or to aliases already chosen, will not be granted. In such cases applicants will be assigned aliases with a digit appended to the username part.
  1. Acceptance of the Terms & Conditions by the Subscriber is implied in the receipt by us of an e-mail alias application.
  2. We reserve the right to refuse any application at our discretion.
  3. For the purposes of the Data Protection Act, in accepting the Terms & Conditions, the Subscriber agrees to their details being stored on a computerised database.
  4. The e-mail alias, along with the Subscriber's name, will be entered into the e-mail directory unless specifically requested otherwise by the Subscriber.
  5. We reserve the right to change the Terms & Conditions at our sole discretion and without prior notice. Any decision made by us in relation to this Service shall be final on all matters.

4. The use of your alias address

  1. Use the correct form of address.
    Usernames are case sensitive. It is a convention that they are written all in lowercase. The automatic redirection only works when the e-mail has been addressed using the correct case (i.e. lowercase).
    If someone sends you an e-mail addressed to and your redirection is set up for the mail will not be filtered, and will remain at our host account.
    We will endeavour to forward e-mails which come astray, but this is done manually.
    Any e-mail forwarded in this manner will obviously be delayed - therefore use lower case letters only.
  2. Loss or delay of e-mail
    We accept no responsibility for the loss or delay of any e-mail sent to the alias, nor for any losses incurred, consequential or otherwise.
  3. e-mail interception
    From time-to-time, where messages have come astray and require forwarding to the correct address or returning to the sender, it may be necessary for e-mail to be intercepted by us. Messages will only be intercepted for the purpose of manual redirection. We will not intentionally monitor or disclose any private e-mail message unless required by law, regulation, or court order. We will use reasonable diligence to maintain the confidentiality of e-mail, but the Subscriber acknowledges that third parties may attempt to breach the confidentiality of e-mail - which is out of our control.
  4. Net Abuse
    The Subscriber agrees not to engage their alias in any Net Abuse that they may choose to partake in.
    For the purposes of the Terms & Conditions, Net Abuse includes, but is not limited to, the following :

As in the postal mail system, but using e-mail as an alternative.

Unsolicited Commercial E-mail is advertising material received by e-mail without the recipient either requesting such information or otherwise expressing an interest in the material advertised.

Similar to the above UCE but not attempting to sell anything. Its sole purpose is usually to annoy.

Forging headers or messages means sending mail such that its origin appears to be another user or machine, or a non-existent machine.

Mail bombing is the sending of multiple e-mails, or one large e-mail, with the sole intent of annoying and / or seeking revenge on a fellow Internet user.

The sending via e-mail of any item which it is illegal to send or possess. This includes material which is prohibited under the various Acts of Parliament dealing with material sent over a public telecommunications network, notably the telephone system.

The sending of Copyright material or Intellectual Property via e-mail without permission to do so.

5. Legal obligations

  1. The Subscriber undertakes not to use the alias for any illegal or unlawful purpose.
  2. We reserve the right to co-operate with law enforcement officials investigating suspected illegal or unlawful activities involving an e-mail alias account. Such co-operation may include, but not be limited to, the disclosure to investigating officials of Subscriber's details.
  3. The Subscriber is solely responsible for the use of their e-mail alias and for all interaction that they have with those they correspond with.
  4. We are not responsible for any damages that may arise from the use of the Service, and the Subscriber agrees to indemnify us should any such damages arise from their use of the Service including defence of allegations with respect to their violation of the terms of this agreement.

6. Account activation

  1. Confirmation that your redirection facility has been enabled will be sent to your host e-mail account no later than 28 days after payment has cleared.
  2. All e-mail sent to the redirection address before confirmation has been sent will be returned to sender or lost, so please do not use the service until confirmation has been received.
  3. The contract is for one year starting from the date that the account set up confirmation is sent to the Subscriber.

7. Account destination transferral

  1. You may from time-to-time transfer the destination of your redirected e-mail. This is achieved by sending an e-mail (from the current destination account) stating your name, e-mail alias and new destination address to Bear in mind that transferral can take up to 28 days to be implemented, so please apply in good time.

8. Account renewal and cancellation

  1. We will send an e-mail to you with renewal details shortly before the agreement is due to expire.
  2. The subscriber may cancel their e-mail alias account at any time by sending an e-mail (from the current destination account) stating their name and alias address to However, e-mail alias fees are not refundable. Also, keep in mind that once your e-mail alias is cancelled, any e-mail sent to the alias will be returned to the sender or lost.
  3. We reserve the right to withdraw and cancel the e-mail alias facility from subscribers who are in breach of the Terms & Conditions.